g111 Privacy Policy — How We Handle Your Data

Introduction

This Privacy Policy ("Policy") describes how g111 ("g111", "we", "our", "us") collects, processes, stores and shares personal information about you ("Player", "User", "you") when you access or use the g111 online casino and sports betting platform at g111.bio and all associated sub-domains, mobile web interfaces and browser-based applications (collectively, the "Platform"). This Policy forms part of your agreement with g111 and should be read alongside the g111 Terms and Conditions.

By registering an account or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should cease using the Platform and contact support at [email protected] to request account closure. Your use of the Platform following any update to this Policy constitutes your acceptance of the updated Policy.

Information We Collect

g111 collects personal information in several ways: information you provide directly when registering or using the Platform; information generated automatically by your use of the Platform; and in some cases, information received from third-party payment processors and identity verification services. The categories of personal data we collect include the following.

• Registration data: full name, date of birth, email address, mobile phone number (required for bKash, Nagad or Rocket linking), and preferred currency (BDT)
• Identity verification documents: national identity card (NID), passport scan or other government-issued identification submitted during KYC verification
• Financial data: deposit and withdrawal history, transaction amounts and dates, the mobile financial service numbers (bKash, Nagad, Rocket) or bank account references associated with your transactions
• Gameplay and betting data: game session logs, betting history, wager amounts, game outcomes, session start and end times, bonus claims and wagering progress
• Technical and device data: IP address, device type and model, operating system version, mobile browser type and version, screen resolution, and approximate geographic location derived from IP (city or region level only)
• Communications data: records of support conversations (live chat or email), feedback you submit, and any documents or screenshots you send to the g111 support team

You are not required to provide all categories of data to use the Platform; however, certain data (such as name, date of birth, mobile number and payment method information) is mandatory for account registration and for processing deposits and withdrawals. Failure to provide mandatory data may prevent account verification or limit access to certain Platform features.

How We Use Your Information

g111 uses the personal data we collect strictly for the purposes described in this Policy. We do not use your data for purposes that are incompatible with those set out below.

• Account creation, authentication and management: verifying your identity, creating your account, enabling login and maintaining your account settings and preferences
• Processing transactions: handling deposits and withdrawals via bKash, Nagad, Rocket, Upay and bank transfer, and maintaining accurate financial records for each account
• Regulatory compliance and fraud prevention: verifying age (21+) and identity under KYC obligations, detecting and preventing fraudulent activity, money laundering and bonus abuse
• Customer support: responding to your enquiries, resolving disputes, processing complaints and providing assistance with account or payment issues
• Responsible gaming: monitoring gameplay patterns to identify potential problem gambling behaviour and applying responsible gaming tools where appropriate
• Platform improvement: analysing aggregated and anonymised usage data to improve the performance, design and content of the Platform — no individual player is identified in this process

Legal Basis for Processing

g111 processes your personal data on one or more of the following legal bases, depending on the specific processing activity.

• Contractual necessity: processing required to fulfil our agreement with you, including account creation, identity verification, payment processing and game access
• Legal obligation: processing required to comply with applicable law, including KYC, anti-money-laundering obligations, age verification requirements and responding to lawful requests from competent authorities
• Legitimate interests: processing to protect the security and integrity of the Platform, prevent fraud, improve our services and manage responsible gaming obligations — where such interests are not overridden by your rights
• Consent: where you have given explicit consent for a specific processing activity, such as receiving promotional communications from g111; you may withdraw this consent at any time by contacting [email protected]

Sharing Your Information

g111 does not sell, rent or trade your personal data to any third party for their own marketing purposes. We share your data only with the following categories of recipient, and only to the extent necessary for the stated purpose.

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard and partner banks receive the minimum transaction data required to process your deposits and withdrawals; they are bound by their own data protection obligations
• Game providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe and other certified studios receive session tokens and anonymised player identifiers necessary to serve games; they do not receive your name, NID or payment details
• Identity verification services: third-party KYC providers may receive copies of identity documents and biometric data you submit during the verification process, strictly for the purpose of identity verification
• Law enforcement and regulatory authorities: g111 will disclose personal data to competent authorities where required to do so by applicable law, court order or binding regulatory directive; we will notify you where legally permitted to do so

Payment Data and KYC Verification

When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay or bank transfer, the relevant mobile financial service or bank processes the transaction directly. g111 receives a transaction confirmation reference and the amount; we do not store your full bKash PIN, mobile banking passwords or card CVV numbers. The mobile number associated with your bKash, Nagad or Rocket account is stored in your g111 account record and used solely to verify that withdrawals are directed to your own registered payment method.

KYC verification documents (NID, passport, proof of address) are stored in encrypted form on secure servers. Access to these documents is restricted to authorised g111 compliance staff and, where required by law, to relevant authorities. KYC documents are retained for a minimum of five years from the date of submission in accordance with applicable anti-money-laundering regulations. After the applicable retention period, documents are permanently deleted from g111 systems.

Cookies and Tracking Technologies

The g111 Platform uses cookies and similar browser-based storage technologies to deliver a functional, personalised and secure experience. Cookies are small data files stored on your device. We use the following categories of cookies.

• Strictly necessary cookies: required for core Platform functions such as session management, login state, security tokens and fraud detection; these cannot be disabled without breaking Platform functionality
• Functional cookies: store your preferences such as language setting, last-visited game category and display options to improve your experience on return visits
• Analytics cookies: collect anonymised, aggregated data on page views, session durations, click paths and feature usage to help g111 understand how the Platform is used and where improvements are needed; no individual player is identified
• Security and anti-fraud cookies: help detect and prevent suspicious activity, multiple account creation and bot traffic on the Platform

You may control non-essential cookies through your mobile browser settings. Disabling strictly necessary cookies will impair your ability to use the Platform. g111 does not use third-party advertising cookies or cross-site tracking technologies that follow you outside of the g111 Platform.

Data Retention

g111 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: active account data is retained for the duration of your account and for a period of five years following account closure; transaction and financial records are retained for a minimum of five years from the date of the transaction in accordance with anti-money-laundering regulations; KYC and identity verification documents are retained for a minimum of five years from the date of submission; support and communications records are retained for two years from the date of the last interaction.

After the applicable retention period has expired, g111 will securely delete or anonymise your personal data so that it can no longer be linked to you as an individual. Where anonymisation is not technically feasible, data will be securely destroyed. You may request early deletion of non-mandatory data by contacting [email protected], subject to our legal obligations to retain certain categories of data.

Your Privacy Rights

As a g111 account holder, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 days of receiving your request. We may need to verify your identity before processing your request.

• Right of access: you may request a copy of the personal data g111 holds about you, together with information about how it is being used
• Right of rectification: you may request correction of any inaccurate or incomplete personal data we hold about you; some data (such as your registered name or date of birth) may require documentary evidence to correct
• Right to erasure: you may request deletion of personal data that is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations; we cannot delete data that we are legally required to retain
• Right to restriction: you may request that we temporarily stop using your personal data while a dispute about its accuracy or our lawful basis for processing it is resolved
• Right to withdraw consent: where processing is based on your consent (e.g. promotional communications), you may withdraw that consent at any time; withdrawal does not affect the lawfulness of processing carried out before withdrawal

g111 will not discriminate against you for exercising any of your privacy rights. If you are not satisfied with how g111 has handled your privacy rights request, you may escalate your complaint by contacting [email protected] and requesting a formal review by a senior compliance officer.

Data Security

g111 takes the security of your personal data seriously and implements a range of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, alteration or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and g111 servers; encrypted storage of sensitive personal data and KYC documents; access controls that restrict personal data to authorised personnel on a need-to-know basis; regular security assessments and penetration testing of Platform infrastructure; and multi-factor authentication options for account access.

Despite these measures, no internet-based system is completely immune to security risks. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, g111 will notify affected players as soon as reasonably practicable after becoming aware of the breach, and will take all reasonable steps to contain and remediate the breach.

Children's Privacy

The g111 Platform is strictly intended for adults aged 21 and above. g111 does not knowingly collect personal data from any person under the age of 21. If g111 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed. If you are a parent or guardian and believe that a minor has registered an account on the Platform, please contact [email protected] immediately with the subject line "Underage Account Report" so that we may investigate and take appropriate action without delay.

Changes to This Privacy Policy

g111 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, the revised version will be posted at g111.bio/privacy-policy with an updated "Last Updated" date. Where the change is significant, g111 will use reasonable efforts to notify registered players via their registered email address or mobile number.

Your continued use of the g111 Platform after any change to this Policy constitutes your acceptance of the updated Policy. If you do not agree with the updated Policy, you should stop using the Platform and contact [email protected] to close your account and request deletion of your personal data, subject to our legal retention obligations.

Contact Us About Privacy

If you have any questions, concerns or complaints about this Privacy Policy or about how g111 handles your personal data, please contact our support team. All privacy-related enquiries are handled by our compliance team. We aim to respond to all privacy requests within 30 days of receipt.

Your Privacy at a Glance