Responsible Gaming at g111 — Play Smart, Stay in Control

Our Commitment to Responsible Gaming

g111 believes that gambling, when kept in its proper place, is a legitimate and enjoyable form of entertainment for adults in Bangladesh. We recognise, however, that for a small number of people gambling can become harmful — to personal finances, mental health and family relationships. That is why responsible gaming is not an afterthought at g111; it is built into the platform from the ground up.

Every responsible gaming tool available on g111 is accessible directly from your account settings panel at any time, without needing to contact support first. Our 24/7 support team is also on hand if you need to talk through your options or need a restriction applied urgently. There is no judgment — only practical help.

Responsible Gaming Tools Available on g111

The following tools are available to all registered g111 players. You can activate any of them instantly from your account settings. No waiting period applies when you want to restrict your activity — only when you want to increase a limit.

Age Verification — 21+ Mandatory

g111 operates a strict 21+ policy. Every new account is required to complete age and identity verification (KYC) before withdrawals are processed, and in some cases before deposits above a certain threshold are permitted. Accepted documents include a valid Bangladesh National Identity Card (NID) or passport. Verification is typically completed within a few hours of document submission.

If at any point g111 has reason to suspect that an account holder is under 21, the account will be suspended pending verification. Any winnings generated by an underage account will be voided. If a verified underage player is identified, their deposited funds (net of any bonus) will be returned and the account permanently closed.

Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to spot. The following are common warning signs that gambling may be becoming harmful. If you recognise several of these in yourself or someone you know, please seek help.

Self-Exclusion in Detail

Self-exclusion is the strongest tool available for players who feel they need to stop gambling completely for a period of time. When you activate self-exclusion on g111, the following measures apply immediately and without exception.

• Your account is locked immediately — you cannot log in, deposit or place bets for the duration of the exclusion period
• All promotional and bonus communications from g111 are immediately suppressed for the duration of your exclusion
• Any pending bets placed before the exclusion activated are settled normally; resulting winnings are held and returned to your verified withdrawal method
• The exclusion period cannot be shortened at your request — it runs its full course; however, you may request an extension at any time

To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact [email protected] and our team will activate it for you within minutes.

Deposit and Loss Limits — How They Work

Deposit and loss limits are one of the most practical tools for keeping gambling within budget. Here is how the g111 limit system works in practice.

• Daily deposit limit: the maximum you can deposit across all payment methods (bKash, Nagad, Rocket, bank transfer) in any rolling 24-hour period
• Weekly deposit limit: cumulative across all deposits from Monday 00:00 BST to Sunday 23:59 BST (Bangladesh Standard Time, UTC+6)
• Monthly deposit limit: cumulative across all deposits in the calendar month; resets on the first day of each new month
• Net loss limit: if your net losses (total deposited minus total withdrawn) in a period reach your chosen threshold, g111 will alert you and, if enabled, suspend deposits for the remainder of that period

Taking a Break — Time-Out Feature

A time-out is a shorter, flexible version of self-exclusion. You can set a time-out of 24 hours, 48 hours, 7 days or 30 days directly from your account settings. During a time-out your account is suspended — no deposits, no bets. Unlike self-exclusion, a time-out period can, in limited circumstances, be ended early upon a written request to support (this is reviewed case by case and is not guaranteed).

g111 recommends using the time-out feature whenever you feel you need a reset — after a bad run of luck, during a stressful period in your personal life, or simply when you want to step away from gaming for a few days. There is no stigma attached to using this feature; it is one of the most sensible things a player can do.

Protecting Young People

If you share a device with younger family members, g111 strongly recommends the use of parental control software to prevent access to gambling sites. Free parental control tools are available for Android and iOS that allow parents to block entire categories of websites including gambling. g111 cannot be held responsible for underage access that occurs because shared device controls were not configured by the account holder.

You should also log out of your g111 account every time you finish a gaming session, and never store your password in a browser or app that is accessible to other household members. If you suspect a minor in your household has accessed your account, contact [email protected] immediately so we can review activity and apply appropriate protections.

Tips for Safer Play at g111

• Set a budget before you play and treat it as an entertainment expense — not money you expect to recover
• Never chase losses — a losing streak does not mean a winning streak is due; each game outcome is independent
• Take regular breaks — step away from the screen every hour, even if just for a few minutes; fatigue affects decision-making
• Never gamble while under the influence of alcohol, drugs or extreme emotional distress — your judgment is impaired and you are more likely to make decisions you will regret
• Keep gambling separate from your financial obligations — never gamble with rent money, bill payments or funds earmarked for family needs
• Use g111's tools proactively — setting deposit limits when you first register, before any problems arise, is the single most effective responsible gaming habit

Get Help — You Are Not Alone

If gambling is causing you stress, financial difficulty or problems in your personal relationships, please reach out. g111's support team is available 24/7 and all responsible gaming conversations are handled with complete confidentiality. You will never be judged for asking for help — it takes strength, not weakness, to recognise a problem and act on it.

Remember: setting a limit, taking a break or closing your account are all signs of good self-awareness — not failure. g111 will always support your choice to play less or stop entirely.

Our Commitment to You